Refund Policy

We would rather refund you than have you stay subscribed to something you are not reading. This policy explains when we refund and how to ask.

The 14-day refund

If you are not happy with a paid subscription, write to info@braincuber.com within 14 days of the charge and we will refund it in full. You do not need to give a reason. This applies to your first payment on a plan and to any renewal you did not intend.

Renewals

• A renewal charged within the last 14 days is refundable in full on request.
• Cancel at any time from your account page; you keep access until the end of the period you have paid for.
• We do not pro-rate part-used periods outside the refund window, because you keep full access until it ends.

Annual and team plans

Annual and Team plans carry the same 14-day refund. After that window we will consider a pro-rated refund of the unused whole months if circumstances warrant it — write to us and explain.

How to request one

Email info@braincuber.com from the address on the account, or with the invoice number. We aim to reply within two working days. Approved refunds return to the original payment method, typically within 5–10 working days depending on your bank.

Where Paddle.com Market Ltd is the merchant of record for your order, the refund is issued through them and appears on your statement from them. We will initiate it on your behalf; you do not need to contact them separately.

When we may decline

We may decline where an account has been used to republish or redistribute paid content, or where refunds are requested repeatedly across successive periods. This is rare and we will always explain our reasoning.

Your statutory rights

Nothing in this policy limits rights you have under consumer law in your country. See also our Terms and Privacy Policy.